BPO : Bangalore : Customer Support : Inbound Voice : Call Now

Hiring for Leading ITES Company in Bangalore

From 1 to 6 year(s) of experience
₹ 2,50,000 - 6,00,000 P.A.

Job Description

We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days)


Job Location : Bangalore


Sal : 2.50 to 5.00 LPA


Please Call : Please Call : Mary @ 9884983539

Language: Proficient in English (Read + Write + Speak )


Role purpose:


Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests


Roles and Responsibilities


  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
  • Adherence to policies and procedures, closure of open calls after resolution.

Desired Candidate Profile


  • 1-5 Yrs of experience in Service Desk/International BPO/Technical Support
  • Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Experience supporting LANs, PC operating systems and desktop software
  • Experience using a variety of PC software including Microsoft Office Suite,
  • Knowledge and understanding of end user requirements
  • Strong customer service orientation Self-Starter
  • Good listening skills & Ability to analyze and solve technical problems
  • Strong problem analysis, resolution, and writing skills
  • Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Education

UG:Any Graduate

Company Profile

Outpace Consulting Services Private Limited

Leading IT Company

Company Info
X
View Contact Details+

Contact Company:Outpace Consulting Services Private Limited

Salary:

2,50,000 - 6,00,000 P.A.

Role Category:

Voice / Blended

Role:

Technical Support - Voice / Blended

Employment Type:

Full Time, Permanent