Opportunity to work for For QA : B2B Collections Process. Please Go Through The Details Below
Its a Work From Home Option Till Pandemic.
Candidate Must Have on Papers QA Experience (In B2B Collections)
Key Points :
1: Work From Home Option
2: Candidate Would Be Provided With The Laptop From office
3: Candidate Must Have a Net Connection At Home
Job Description & Specifications:
• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.
• Meet required criteria for call quality standards.
• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.
• Review account late fee waivers, due date changes, etc.
• Adhere to Customers accounting and collection policies.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution
. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),
• Using company guidelines to agree a solution to resolve the arrears.
• Recording and updating customer information via the organizations internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained
• Contact customers using automated dialer and manual dial telephone systems. • Responsible for own portfolio of accounts
• Contact with external agencies.
For Details : Please Call Our HR Specialist
Gaurav @ 9721919721
Also You can Whatsapp TL B2B Collections @ Above Numbers
> Candidate Should Have Excellent Communication Skills
> Candidate Should Have Basic Computer Knowledge
> Candidate Should Have Inclination Towards Customer Service
> Candidate Should Have Customer Centric Approach
> Candidate Must be Willing To Work In 24x7 Shifts
Perks and Benefits
PF :: Cabs (As Per Company Policy and Process) :: Other Benefits
Doctorate:Any Doctorate,Doctorate Not Required
Outpace Consulting Services Private Limited
Our aim is to generate 100% employment